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ID- Terms of Use

Information Dynamics' Online Privacy Policy**

ID- Terms of Use

Information Dynamics' Online Privacy Policy**

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An anchor in a new era
Great voyages start here... Possibility in every direction.
                - Experience our rich business solutions with your shipments delivered on time with no hassle Readmore...
A new point of view
Time to fly. making sky, the best place on earth
                - Every day is different, Experience the uncommon element and explore with us the travel solutions Readmore...
Inspiring business performance in retail
Great stores. Great choices.
Rediscover a great shopping tradition.
- Let our retail solution be an integral part of your business Readmore...
Human Resources
Enable, Empower and Engage employees realising excellence
through human resources.
- People really matters, let our experience be your guide Readmore...
IT Technology services
Think of business think the technology enabler.
                - Our extended arm on technology services will help you to manage your IT investments. Readmore...
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Products

WMS

Warehouse Management

WMS
Retailsoft

Retailsoft

HRMS

Human Resources

Support Services

ID's Support Services help you increase operational efficiency, lower support costs, and improve availability risk management through automated online Support system.

That's because the needs of the average end-user tends to change by the day, and with it, the demand on the IT solution also changes. No product or application can therefore remain static. At ID, we understand the customer and we don't stop with only offering solutions to our clients instead, our support services are geared to help them out beyond the implementation stage.

Onsite Support

Initial Onsite Deployment and Extensive Training. Onsite Support if required in business breakdown/critical events

INTERNET BASED GLOBAL HELP DESK

For Clients to log their support requests. The system has inbuilt Information Distribution and Escalation procedures. Call can only be closed by the Customer.

  • DEDICATED ONLINE SUPPORT DESK - Support Consultants available on online chat across Time Zones to assist Customers
  • TELEPHONIC SUPPORT - Customers provided the mobile numbers of consultants to contact at any time of need
  • REMOTE CONNECTIVITY TOOLS - Using Tools like VNC, Net Meeting...etc

ONLINE SUPPORT ON MOBILE APP’S

An easy to use Ticket Tracking System enables you to log on your mobile Apps and track product issues for timely resolution.


Support on business Hours

ID's standard Helpdesk Support Services are available Monday through Friday (excluding local holidays) during the working hours of the respective local helpdesk. The standard helpdesk support includes logging of customer call, registration (if the support call is identified as a defect), and providing a defect fix within the stipulated timeframe, depending on the criticality classification.


Multiple Support Channels

ID's support team can be reached through multiple channels – Email, Phone and Chat.


Weekend Coverage

Customers can avail support during off-hours, or week-ends to reduce issues resolution turnaround time. Peak Period Support Full-time support can be provided during peak processing periods such as month-end closure, and during software release updates and upgrades. Higher priority to customers choosing premium/extended support plan based on severity levels of the support ticket.


contact us

contact info

  • UAE | India | Oman | South Africa | Kenya | Saudi Arabia | Egypt
  • Information Dynamics LLC
    Sharaf Building , 3rd Floor,
    Opp. Ramada Hotel, Mankhool Area,
    Bur Dubai, P.O. Box-30448, Dubai, U.A.E.
    +971 4 3555513
    sales.uae@infodynamic.net
Location